Terms of Service

1. The service

Simple Rota ("we", "us") provides rota scheduling tools at simple-rota.com ("the service"). By signing up you ("you", "the customer") agree to these terms.

2. Subscription and billing

The service is paid at £19/month or £79/year, billed in advance via Stripe. Subscriptions renew automatically until cancelled. You can cancel any time via the billing portal; cancellation takes effect at the end of your current billing period.

3. 30-day money-back guarantee

If Simple Rota isn't for you, email support@simple-rota.com within 30 days of your initial purchase and we'll refund you in full. No questions asked.

4. Your responsibilities

You are responsible for the accuracy of data you enter (staff details, rates, hours). You are responsible for ensuring staff members' consent to having their personal data processed in Simple Rota (you are the "data controller" for staff personal data).

5. Acceptable use

You may not use the service to harass staff, store data unrelated to scheduling, or attempt to bypass technical limits. We reserve the right to suspend accounts in obvious breach.

6. Availability

We aim for high availability but do not guarantee any specific uptime SLA at this price point. We are not liable for indirect losses arising from downtime; refunds for extended outages will be considered case by case.

7. Data export and deletion

Email support@simple-rota.com for CSV export of your data (we respond within one working day) or to request deletion. See our Privacy Policy for details.

8. Termination

We may terminate your account with 14 days' notice for non-payment or breach of these terms. On termination, your data is preserved for 30 days then hard-deleted.

9. Liability

To the maximum extent permitted by law, our total liability under these terms is limited to fees paid by you in the 12 months preceding the claim.

10. Governing law

These terms are governed by the laws of England and Wales. Disputes will be heard in the courts of England and Wales.

11. Changes to these terms

If we make material changes we will email account holders at least 14 days before they take effect.